Criterion Confirms Eraserhead Issue, Announces Disc Replacement Program, welcometotwinpeaks.com/, Sep 23, 2014
725 Eraserhead, criterionforum.org/ – Jon Mulvaney email quoted in linked thread:
“Thank you for writing to us regarding your ERASERHEAD disc. As you may know, at about 65 minutes into the original camera negative, from which our new 4K master was created, there are 5 seconds of black where there should be a reaction shot of Jack Nance surrounded by fades to white.
We are aware of the missing picture and are preparing a corrected run of the Blu-ray disc and DVD Disc One (DVD Disc Two is not affected). When the replacement discs are available in a couple of weeks we’ll send you the correct version.
Please mail your old version (disc only please, do not include packaging) to the address below and include a note of exchange with your preferred USPS shipping address.
The Criterion Collection
215 Park Ave South 5th Floor
New York, NY 10003
When we send the new disc, you will get an email with a $10 gift certificate code to use on a future purchase at criterion.com. Apologies for any inconvenience and thanks for your patience while we fix this unfortunate mistake. Thanks for supporting Criterion!